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Harpeth Hall School

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Technology Helpdesk Technician
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Job Summary:

The Helpdesk Technician plays an integral role in the success of the technology program on campus.  Technical knowledge and skill must be combined with an understanding of the users’ needs and strong customer service skills. As Helpdesk Technician, the main task is to work with the end user. This person manages daily computer service tasks and provides front-line software support and hardware troubleshooting for all laptops, desktops, and classroom equipment. S/he is responsible for providing a high level of service to students and adults in a friendly and professional manner. This is a full-time, FLSA non-exempt position that reports to the Director of Information Services.

Qualifications:

  • 3+ years experience in computer support, including some help desk
  • Experience with Windows/PC environments
  • Experience with audio/visual equipment, including installation and troubleshooting preferred
  • Degree in computer or technology preferred
  • Hardware and software troubleshooting expertise
  • Ability to work both independently and as part of a team
  • Strong analytical and organizational skills
  • Ability to remain calm and supportive while in the midst of a technology crisis
  • Ability to communicate effectively with both adults and students
  • Strong documentation skills and attention to detail
  • Ability to lift 50 pounds, walk around campus, and to crawl under and around furniture
  • Ability to learn quickly, adapt as needed, and keep up to date with new and emerging technologies
  • Comfortable with change
  • A sense of humor is a plus

Helpdesk Responsibilities: 

  • Work with users to define and resolve problems
  • Perform troubleshooting and repair of computers, printers, peripherals, and classroom AV
  • Provide installation and maintenance for computers, printers, peripherals, and classroom AV
  • Provide complete and accurate resolution of problems in a timely manner
  • Use ticketing system in an effective manner for resolution of issues
  • Maintain confidentiality of passwords and other sensitive and/or private information
  • Educate users during repair visits, as appropriate
  • Provide detailed instructions on proper care and use of equipment and software as needed
  • Assist with student and faculty orientations and office set up for new staff

Leadership Responsibilities:

  • Set the tone of positive, kind, patient, professional, and friendly customer service at all times
  • Effectively prioritize the needs of the constituents and fellow team members
  • Represent Harpeth Hall and the department in a positive manner
  • Establish and maintain cooperative and effective working relations with all constituents
  • Work independently with minimal supervision

Other Duties and Responsibilities:

  • Perform other tasks assigned by the Director of Information Services

Candidates should complete an application and submit a letter of interest, resume, and references here.

 

Joining Our Community

The mission of The Harpeth Hall School is to educate young women to think critically, lead confidently, and live honorably. To fully realize that mission, Harpeth Hall is committed to creating an environment in which every member of the community is seen, heard, and valued. We encourage applications from traditionally underrepresented groups for all open positions.

Interested candidates should complete the online employment application and upload a cover letter and resume. All materials should be addressed to: Office of Human Resources, 3801 Hobbs Road, Nashville, Tennessee, 37215.

Once a conditional offer of employment is made, background screening will be required. Employees must also provide appropriate documentation establishing their identity and authorization for employment in the United States.

We offer highly competitive compensation and benefits as well as opportunities for professional development. Questions can be directed to the Office of Human Resources at hr@harpethhall.org or 615-297-9543.

Equal Employment Opportunity

The Harpeth Hall School is an equal opportunity employer. Faculty and staff are recruited, hired, and promoted without unlawful discrimination on the basis of race, color, religion, creed, sex, pregnancy, gender identity, sexual orientation, national origin, age (40 or older), disability, genetic information, or any other characteristic protected under applicable local, state, or federal laws.